Privacy Policy
Privacy Policy
Privacy Policy
We at Viaanix, Inc. are committed to protecting your privacy
Table of contents:
1. Introduction
2. When the Privacy Policy applies
3. The personal information we collect and how we collect it
4. How and when we use information, including for marketing and advertising
5. When and with whom we share information
6. How we protect your information
7. How long we keep your information
8. The choices you have to control our use of personal information
9. How to access and correct the information in our records
10. Your rights and our limitations under federal laws
11. Additional information regarding individual state laws and individual rights
12. Changes to this Privacy Policy
13. How to contact us with questions about this Privacy Policy
1. Introduction
"Personal Information" includes any information that is linked or reasonably linkable to you or your household. We also know it is our responsibility to be clear about how we protect your information. We designed this Privacy Policy to do just that. It explains the types of personal information we collect, and how we collect, use, maintain, protect, and share this information. This Privacy Policy also tells you about the rights and choices you may have when it comes to your personal information.
Some of what we say in our Privacy Policy is required by law, and may at times seem long and complicated, but we’ve worked hard to try to make our Privacy Policy easy to understand and provide examples where possible. If you still have questions, please contact us for more information.
2. When the Privacy Policy applies
This Privacy Policy applies to the information we collect when you use or interact with the business entities, products, services, networks, and platforms, including our websites, mobile apps, and other services and devices where this policy is referenced. These may include IoT Services, Devices, Products, or Solutions, and other products and services we deliver. This Privacy Policy also applies when you otherwise interact with us. We'll refer to all of these as our "Services" in this Privacy Policy. It also applies to the information we collect about you from third parties.
This Privacy Policy does not apply to the other products, websites, services and applications (mobile or television) that you may use or interact with through our platforms. Also, as this Privacy Policy describes the privacy practices for all of our Services, some parts may not apply to you. For example, if you do not subscribe to Home or Premises Security Services, we will not collect home security event information.
3. The personal information we collect and how we collect it
To provide you with our Services, we collect your personal information. This can include information that does not personally identify you- such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, and telephone number. We call any information that identifies you as "personally identifiable information" or "PII."
If you allow others to use your Services, we will also collect personal information about those individuals. If you use our Services through someone else’s account, we will collect information about you, but it may not identify who you are to us. We may also collect information about you from third parties and these third parties are other companies that collect or maintain information about you and share it with us, such as credit bureaus who share information with us when you sign up for service and consent to a credit check.
We collect this information to provide our Services, communicate with you, and respond to your requests in order to provide a better service to best meet your needs and interests.
Learn more about the information we collect:
What we collect
CONTACT INFORMATION
Information such as your full name and telephone number that we use to stay in contact with you
ACCOUNT INFORMATION
Information we use to identify who you are and/or to provide or maintain your account and Services
ANALYTICS AND INFERENCES
Information related to your household, account, or your use of our Services, and our predictions about what you might like or not like
BILLING INFORMATION
Information including your financial transactions that are available on your billing statements and other payment receipts
DEMOGRAPHIC AND INTERESTINFORMATION
Information we obtain from other companies to better tailor our programming, marketing, and advertising services to you.
SERVICE ACTIVITY INFORMATION
Information associated with your use of our Service.
How we collect personal information
We collect personal information about you in several ways
A. DIRECTLY FROM YOU WHEN YOU CREATE AN ACCOUNT, INTERACTWITH OUR CUSTOMER SERVICE, OR INTERACT WITH US ON BEHALF OF YOUR BUSINESS, SUCHAS:
- Contact information, which may include your name, mailing address, email address, or telephone number
- Login credentials for our Services, such as your username and password
- Information regarding your preferences for your experience on the Services, such as your settings and other information you provide us to enable personalization of content
- Customer communications records, including records of calls and chats with our customer service representatives
- Information that you provide when interacting with us on our social media pages, message boards, and other forums, including your username, profile pictures, and comments, as well as information you publicly share about us
- Images of your property or aerial photographs of our network assess
- Payment information, such as your credit/debit card or other financial account information
- Your Social Security number
- Your driver’s license, state identification cards, or other forms of identification
- Legal documents, such as documentation of the authority to act on behalf of another person
B. WHEN YOU USE OR INTERACT WITH OUR SERVICES, SUCH AS:
- IoT devices
- Geolocation information on where an asset is at a specific point in time based on your service address help us to authenticate requested services on our platform
- IP addresses, device identifiers, and network equipment addresses when devices connect to our Services, and other device information, including information about Devices provided by other companies from which you use our Services
- User activity data on our websites and applications through cookies and similar technologies. Additionally, we gather information from other companies when you connect their services with ours.
- By examining Domain Name Server (DNS) queries and network traffic activities when you utilize our services.
- Geolocation data that signifies the precise location of your device at a given moment or facilitates this feature within our mobile applications
- General location information, such as the city or ZIP Code that correlates with the location of a Wi-Fi service access point or with the lease of your device IP address
- The quantity, technical configuration, type, features, call history, and amount of your use of voice services (known as Customer Proprietary Network Information or “CPNI”)
C. FROM THIRD PARTIES, SUCH AS:
- Credit reporting agencies and other entities that provide credit scoring, identity verification, fraud prevention, and similar services
- Landlords and property owners that provide contact and other information
Government entities that offer public records
- Providers of consumer data supplying demographic information such as gender, age, and census records, as well as interest data encompassing sports, travel, or cooking. Additionally, purchase data derived from loyalty programs or public records, along with other relevant information, is utilized to customize our marketing and communication strategies according to your interests.
- Providers of third-party apps that you use on devices governed by this privacy policy
- Social networks and other publicly accessible sources, such as Facebook
- Online advertising firms that might disclose details regarding the marketing and ads you've viewed or engaged with
We do not knowingly allow others to collect personally identifiable information about your online activities over time and across third-party websites when you use our online Services. For more information about cookies and other online tracking technologies, please visit our cookie policy at https://www.viaanix.com/legal/cookie-policy.You can also use a browser that offers you the ability to use the Global Privacy Control to communicate your privacy preferences to us when you visit our websites; please note that this will not affect how we process your information when you interact with our products and services. In some of our Services, we might also use technologies to attempt to recognize when different devices are used by the same individual.
Because definitions and rules for a “Do Not Track” standard have not yet been established, including whether such signals must be user-enabled, Viaanix does not yet respond to “Do Not Track” signals sent from browsers.
4. How and when we use information, including for marketing and advertising
We use the information we collect to provide our Services and communicate with you. We also use it to improve our Services, develop new products and services, give recommendations, deliver personalized consumer experiences (including marketing and advertising for our own and others 'products and services), investigate theft and other illegal activities, and to ensure a secure online environment.
We may combine information across our systems, platforms, and databases. This includes combining information we receive from third parties and information about your use of our Services. We may also combine information about your use of one Service with information we get from your use of another Service.
Learn more about our uses of your information and explore illustrative instances
A. TO PROVIDE THE SERVICES
Setting up your account and account management
Measure credit and payment risk
Service delivery
Bill and invoice
Authenticate access to your account, including identity verification
Management of the network and devices supporting our service and our systems, and other maintenance and operations
Provide technical support
Help with hardware and software upgrades for devices and systems
B. TO COMMUNICATE WITH YOU
Respond to your questions
Personalize communications and your experience
Send you service-related announcements and surveys
C. TO UNDERSTAND YOUR USE OF AND MAKE IMPROVEMENTSTO OUR SERVICES
Understand the use of our existing Services
Identify and develop new products and services
Create measurement and analytics reports for us and others
D. TO PROVIDE RECOMMENDATIONS AND DELIVER RELEVANTADVERTISING
Market the Services
Let you know which products and services we think may be of interest to you
Help third-party advertisers and programmers deliver more relevant advertising on our Services and other services and platforms
E. TO INVESTIGATE THEFT OR OTHER ILLEGAL ACTIVITIES, TO ENSURE A SECURE ONLINE ENVIRONMENT, AND TO PROTECT HEALTH AND SAFETY
Detect the unauthorized use, or abuse of the Services
Protect our customers from fraudulent, abusive, or unlawful use of the Services
Protect our rights, our personnel, and our property
Comply with applicable law
Ensure the well-being and safety of our customers, employees, contractors, and the general public.
5. When and with whom we share information
You are in control of your data. We do not sell, and have never sold, information that identifies who you are to anyone. If you participate in offers that require us to disclose your identifiable data, we will, but only at your direction and with your consent.
We share personal information with others when it's needed to provide you with our Services, including credit reporting agencies. We also share personal information with others:
- When you direct us to do so, including to authorize other users on your account
- When required by law or to respond to legal process
- To protect our property or rights or the safety of our employees, our customers, or other individuals
If we share your personal information with other companies for their own marketing and advertising activities, we will first get your consent. This may be accomplished through either opt-in or opt-out settings, contingent upon the nature of the shared personal information.
We may also share personal information that does not identify you with third parties for their own marketing and advertising purposes, which you can opt out of. This mainly occurs when you interact with our websites and mobile applications that contain third-party cookies or other advertising trackers. To learn more about this, please read our cookie policy at https://www.viaanix.com/legal/cookie-policy
Learn more about the circumstances and recipients with whom we share information
The Viaanix family of businesses
If Viaanix shares the personal information it gathers about you with its affiliates or business associates, to use for their own purposes, you will be provided with the option to opt out or opt in before any information sharing takes place.
Account owners and other authorized users
We may share information about a customer's account and use of a Service to the primary account owner following appropriate authentication. The primary account owner may also allow others to see information on the account.
Service providers
To provide and support the Services, sometimes we use other companies as service providers to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for providing their services to us. These include:
BILLING AND COLLECTION PROVIDERS
Such as payment processors and organizations that assists us in assessing your credit and payment status
ACCOUNTING, AUDITING, AND TAX PROVIDERS
INSURANCE PROVIDERS
PROFESSIONAL SERVICES PROVIDERS
Such as firms that provide consultative services, assist with improving our programming, provide legal services, or supply project-based resources and assistance
ANALYTICS SERVICES
Including entities that analyze traffic to and on our websites, analyze how our Services are used, and assist with identifying and communicating with potential customers
MARKETING, ADVERTISING, AND SALES
Entities that assist us in creating and executing marketing, advertising, and sales programs, including order application processing, and printing, mailing, and electronic communications services
SECURITY PROVIDERS
Such as entities that assist with security incident verification and response, service notifications, fraudprevention, identity verification and management, and authentication
INFORMATION TECHNOLOGY PROVIDERS
Such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operations
CUSTOMER SERVICE SUPPORT
Including services related to call centers, installation, maintenance, and repair services
Third parties
We do not sell, and have never sold, information that personally identifies who you are to anyone. Although permitted by federal law, we do not disclose your name and address to non-governmental entities, such as charities or businesses, for their own marketing purposes.
Sometimes, you may ask us to share information that personally identifies you with another company. In that instance, we will make sure you give us clear direction about what you want us to share and with whom, before we share that information.
Other sharing with third parties can include:
SOCIAL MEDIA COMPANIES
You may interact with parts of our Services that cause information to be published to your social networks. For example, you may click on a Facebook "like" button, which publishes to your Facebook account that you "like" one of our Services. On those parts of our websites with social network functionality, a social network may be able to collect information about you. For example, if a page contains a Facebookk "like" button, Facebook may be able to collect data about your visit to that page, even if you don't click on the like "button. To control this sharing of information, please review the privacy policy of the relevant social network and/or sign out of it before you use our Services.
ONLINE ADVERTISING PARTNERS
We may use cookies or other technology to deliver personalized advertising to you when you visit other websites, including advertising based on the products and services you viewed on our Services. We also allow our partners, including advertisers and service providers, to use cookies and similar tracking technologies when you use our Services. For more information about the use of
cookies and other technologies on our online Services, please visit our cookie policy at https://www.viaanix.com/legal/cookie-policy
AUDIENCE MEASUREMENT AND ANALYTICSCOMPANIES
We work with business partners to help us measure and analyze how our customers are using our different Services, their preferences and benefits derived out of it. Our business partners may compile this information into presentable marketing reports with aggregated and anonymous statistics that are then made commercially available (for instance, a rating report that shows the level of customer satisfaction with our metering, tracking devices, or smart solutions provided)
APPS AND PARTNERS
Certain Services enable you to interact directly with technology provided by other companies, available through our Services, or accessing our Services through another Company’s platform or device. When you use our Services in connection with any technology provided by another company, you are directing us to interact with that company and that company may collect information from you and our Services. This Privacy Policy does not cover the privacy practices of other companies. For more information about how those companies use your information, please review their respective privacy policies.
CONSUMER REPORTING AGENCIES
We disclose information that personally identifies you to consumer reporting agencies that may be subject to other laws, including the Fair Credit Reporting Act. These disclosures may include information that helps validate your identity, such as your name, current and former addresses, contact information, Social Security number, government-issued identifiers, your payment history and account status, and other identifying information.
DIRECTORY SERVICES, ASSISTANCE, AND CALLER ID
Your name, address, and telephone number may be sent to publishers to be printed in directories and posted in online directories. Once that information is printed or posted online, it is outside of our control and may be sorted or repackaged and made available again in different formats by anyone, including data aggregators, for a variety of purposes, including marketing. For a fee, you can choose to have a nonpublished number, which means that Viaanix will not provide your name, address, and telephone number for publishing in the phone book and online directories. You can also choose to have a published number, but choose the "omit address feature," which means we will not provide your street address for publishing in the phone book and online directories.
We may also make your number, name, and address available to directory assistance providers. If you have a nonpublished number, Viaanix will not make your number available through directory assistance. Viaanix may still share your name and address with the directory assistance provider when specified by law (but the provider is not authorized to share your (non-published number).
Please note: While the non-published feature will keep your name, address, and telephone number out of printed and online directories over which Viaanix exercises control, even a non-published phone number may exist in databases not controlled by Viaanix - if, for example, your present telephone number or address was previously published under your name, or if you provided this information to businesses or government agencies. One way to help protect your privacy may be to request assignment of a new telephone number (with which your name has not previously been associated). You may also want to activate Caller ID Blocking or select the do-not-call option.
Caller ID provides your name and telephone number to the person you are calling - even if you have a non-published number. Per Call Caller ID Blocking will block name and number on a per-call basis and can be activated by dialing carrier specific code or prefix before each call you want to block.
POTENTIAL PURCHASERS OF OUR BUSINESS
If we enter into a potential or actual merger, acquisition, or sale of all or a portion of our assets, then information about you and your subscription will, in most cases, be shared or transferred as part of the transaction. This includes information that personally identifies you. If this Policy will be changed as a result of such a transaction, you should refer below under Clause 12 "Changes to the Privacy Policy."
GOVERNMENT AND OTHER ENTITIES WHENREQUIRED BY LAW OR TO PROTECT VIAANIX AND OTHERS
There are times when we may be required by law to disclose information about you to third parties. This may happen with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. For more information, refer to Clause 10 on "Your Rights and Our Limitations under Federal Laws."
A non-governmental entity, such as a civil litigant, can seek information that personally identifies you. If Viaanix is required to give information that personally identifies you to a private third party in response to a civil court order for these or other Services, we will notify you prior to making such disclosure unless legally prohibited from doing so.
We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
6. How we protect your information
We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your personal information seriously, no security measures are 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information. Viaanix also takes additional steps to increase the security and reliability of customer communications. We do not read your emails, attachments, video mail, chats or messages. However, we (along with our service providers) use software and hardware tools to help prevent and block "spam" emails, viruses, spyware, and other harmful or unwanted communications and programs from being sent and received. To help protect you and the Services against these harmful or unwanted communications and programs, these tools may automatically scan your emails, video mails, instant messages, file attachments, and other files and communications. We do not use these tools for marketing or advertising.
7. How long we keep your information
We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a customer, we keep information that personally identifies you as long as you subscribe to one or more of our Services. If you no longer subscribe to a Service, we still may need that information for business and legal requirements, such as to protect against fraud, calculate taxes, or respond to legal requests. Other information is deleted automatically after a set period of time, often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify, or anonymize the information when it is no longer needed in identifiable form.
8. The choices you have to control our use of personal information
You have many choices about how we communicate with you and how we use or share your information. You can manage these settings and if you change your mind, you can update your preferences any time.
Learn more about privacy choices
- how we process personal information linked to your account for certain uses associated with audience measurement, analytics, and personalized advertising for third-party products and services based on your interests
- whether we use your sensitive personal information for personalized recommendations, advertising, and marketing
- your preferences regarding which cookies are stored by our website in your browser when you visit
- your preferences regarding communications, offers, and notifications from us
You can find out more about the choices you have and set your preferences. If you change your mind, you can return any time to update it. Some of the choices are limited to our use of certain customer information and may require you to sign into your account.
If you subscribe to voice service, when you are interacting with one of our customer service representatives, such as on a call, in our offices, or during an online chat session, we may ask you for your oral consent to the use of your customer proprietary network information or “CPNI” for the purpose of reviewing your account and providing you with an offer for other products and services. If you provide consent, Viaanix may use your CPNI only for the duration of that telephone call or discussion in order to offer you additional services. If you decline or limit your consent for us to utilize your CPNI, it will not have any impact, either immediately or in the future, on the way we deliver any services you are subscribed to.
Additional privacy preferences may be available to you on the devices you use to access the Services.
9. How to access and correct the information in our records
Part of our commitment to transparency includes giving our customers access to the personal information we have about them. If you subscribe to our Services, you have the ability to see and correct your personally identifiable information through your online account services.
Certain states may give you additional rights, as described in the Clause 11 under “Additional information regarding other laws and individual rights” of this Privacy Policy.
Anyone has the option to request access to, rectify, or have specific personal information deleted by sending a request via email toinfo@viaanix.com. After confirming the accuracy and authenticity of the requested changes, we will proceed to update our records accordingly.
Viaanix reserves the right to charge you for the reasonable cost of retrieving and photocopying any information or documents that you request, where permitted by law.
10. Your rights and our limitations under federal laws
Under federal privacy laws, individuals have rights such as the right to access their personal information, request corrections, and understand how their data is used. However, these rights are subject to certain limitations, including but not limited to:
National Security and Law Enforcement: Privacy laws may allow government agencies to access personal data for national security and law enforcement purposes
Public Safety: In some cases, privacy rights can be limited to ensure public safety, for instance, during emergencies
Business Necessity: Organizations may collect and use personal information as necessary for their legitimate business interests
Consent: Individuals may have agreed to certain data practices through consent, which can limit their rights in some situations
Legal Obligations: Federal laws can require organizations to retain certain data for specified periods, limiting an individual's right to deletion or correction
Data Minimization: Privacy laws may require data collection to be limited to what is strictly necessary for the stated purpose, limiting excessive data processing
It's important to note that privacy laws can vary by jurisdiction, and there may be additional laws at the state or local level that further define these rights and limitations.
The federal Cable Act imposes limitations on our collection and sharing of information that personally identifies you when you subscribe to Services that use the facilities of the Comcast cable system. The Communications Act imposes restrictions on our use and sharing of CPNI when you use Services that are deemed telecommunications services.
Learn more:
The Communications Act and CPNI
Section 222 of the Communications Act of 1934, as amended (the "Communications Act"), provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of telecommunications services, and the information about those services contained on your bills for those Services. This information is known as customer proprietary network information or "CPNI". CPNI does not include your name, address, or telephone number, which is defined by the Communications Act as "subscriber list information". However, that information is otherwise considered personally identifiable information.
If you are a customer availing our Service that is subject to these requirements, you have the right, and Viaanix has a duty, under the Communications Act and other applicable laws, to protect the confidentiality of your CPNI.
11. Additional information regarding other laws and individual rights
Your privacy may be impacted differently depending on where you live. If you're a resident of one of the following places (namely: California, Connecticut, Colorado, Maine, Virginia or EEA, Switzerland and the United Kingdom), please review the additional privacy notice and information that applies to you.
IN SOME CASES, California requires that we use different names to describe the categories of information that we collect. These categories, under the title” Additional information regarding other laws and individual rights” are given hereunder: -
(i) California Notice at Collection
California law provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of "Personal Information,” rights to access, delete, and correct certain Personal Information we collect about them, restrict us from “selling” or “sharing "certain Personal Information, and limit our use of Sensitive Personal Information, as defined by the law and described in the categories below. These rights apply to all residents of CA, regardless of whether you are a customer, business contact, or member of the workforce. As a California resident, you have a right not to receive discriminatory treatment for the exercise of your privacy rights.
The California Consumer Privacy Act defines “Personal Information” to mean “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.”
You or your authorized agent may submit a request to exercise these rights by contacting us via email at info@viaanix.com or telephone at 1-(833)-VIAANIX [1-(833)-842-2649]. You may opt out of targeted advertising and the sale or sharing of Personal Information, or to set preferences regarding our use of Sensitive Personal Information and make the appropriate selections in the Settings menu of your relevant devices.
Residents of the State of California also have the right to request information regarding third parties to whom the company has disclosed certain categories of personal information during the preceding year forth third parties' direct marketing purposes under California's "Shine the Light" law (Cal. Civ. Code § 1798.83). Personal information under this California law means "any information that when it was disclosed, identified, described, or was able to be associated with an individual. "We do not disclose this type of personal information to third parties for their own purposes and we permit you to opt out of any disclosures of non-identifiable personal information. However, if you are a California resident and would like to inquire further, please email us at info@viaanix.com
Learn more about your rights if you are a California resident and how to exercise them
Collection, use, and retention of Personal Information
The general section of this Privacy Policy describes the types of personal information we collect, how we collect it, how we use it in categories that are easy to understand. The CCPA requires us to disclose the personal information we have collected about consumers in the following categories. Some of the categories include very different types of information within the same category and certain personal information may fall into multiple categories. How we use and how long we keep the information within each category will vary, and not all types of information within the same category will be used for all the purposes listed.
California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:
• The business purpose for which the information is used, and the length of time for which the information is required to achieve those purposes;
• Whether we are required to retain the information in order to comply with legal obligations or contractual commitments, or is otherwise necessary to investigate theft or other illegal activities, to ensure a secure online environment, or to protect health and safety;
• The privacy impact on the consumer of ongoing retention, including the consumer's likely expectations in light of the sensitivity of information and our Privacy Commitments; and
• The manner in which information is maintained and flows through our systems, and how best to manage the lifecycle considering the volume and complexity of the systems in our infrastructure.
Individual pieces of personal information such as those listed above may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.
Identifiers
Name, alias, postal address, unique personal identifier, online identifier, Internet protocol address, email address, account name, Social Security number, driver's license number, or other similar identifiers
SOURCE
• Directly from you when you provide it to us, such as when you create an account
• From our systems when we generate the information and assign it to you, such as your account number or your IP address from third parties
• From third parties
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To provide marketing and advertising
• To personalize our Services
Additional categories of information listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
A name, signature, Social Security number, physical characteristics or description, address, telephone number, driver's license or state identification card number, education, employment, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories
SOURCE
• Directly from you when you provide it to us, such as when you create an account or payfor your Services
• From third parties
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To provide marketing and advertising
• To personalize our Services
Protected classification characteristics under California or federal law
Age (40 years or older), national origin, marital status, gender, veteran or military status
SOURCE
• Directly from you when you provide it to us, such as when you sign up for an offer for veterans
• From third parties who make inferences regarding your household, such as marital status or the age ranges of people within your household
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To provide marketing and advertising
• To personalize our Services
Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
SOURCE
• From you when you complete transactions with us
• From third parties
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To provide marketing and advertising
• To personalize our Services
Biometric information
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, scans of the hands or face geometry, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data
SOURCE
• Directly from you when you provide it to us, such as when you seek to authenticate your identity.
• From our systems when you opt into certain features of our Services, such as Home or Premises security, that may collect information and generate inferences about physical patterns to deliver the Services and applicable features you have selected
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To verify your identity
• To make improvements to our existing Services and create new products, services, or features
• To protect the health and safety of our customers, employees, contractors, or the general public
Internet or other electronic network activity information
Browsing history, search history, and information regarding your interaction with one of our internet websites, applications, or an advertisement.
SOURCE
• From our systems when you use or interact with our Services
• From third parties. For more information on these third parties, see our cookie policy at www.viaanix.com/legal/cookie-policy
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To personalize our Services and to provide marketing and advertising, when you use our websites or apps (see our cookie policy atwww.viaanix.com/legal/cookie-policy).
Geolocation data
Precise physical location or movements
SOURCE
• From our systems when you use or interact with Services that collect this information and website
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services
• To personalize our Services and to provide marketing and advertising
Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information
SOURCE
• From our systems when you use certain features of products and services that may collect information and generate inferences about physical patterns, such as Home or Premises security features or when you use the Voice Remote to deliver Service sand applicable features that you have selected
PURPOSE OF COLLECTION AND USE
• To provide our Services
• To make improvements to our existing Services and create new products, services, or features
Inferences drawn from other personal information
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
SOURCE
• From our systems through a series of computer processes
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To provide marketing and advertising
• To personalize our Services
Sensitive Personal Information
Social security, driver’s license, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious or philosophical beliefs, or union membership; the contents mail, email and text messages; genetic data and biometric information; information collected and analyzed concerning a consumer's health; or information collected and analyzed concerning a consumer's sex life or sexual orientation. Some personal information included in this category may overlap with other categories. We do not collect all of these examples of Sensitive Personal Information, nor do we use all types of Sensitive Personal Information for the purposes described below.
SOURCE
• Directly from you when you provide it to us, such as when you create an account or pay for your Services
• From our systems when you use or interact with Services that collect this information or when you opt into certain features of our Services
• From third parties who make inferences regarding your household
PURPOSE OF COLLECTION AND USE
• To offer or provide our Services
• To make improvements to our existing Services and create new products, services, or features
• To provide marketing and advertising
• To personalize our Services
• To verify identity and to protect the health and safety of our customers, employees, contractors, or the general public
Disclosures to third parties for a business purpose
For all enumerated categories listed above, we limit disclosures of Personal Information for business purposes to service providers, as described in When and with Whom We Share Information. (Hyper link or delete)
Sharing and sale of personal information and right to opt out
The CCPA requires companies to include certain disclosures relating to your right to opt out of “sale” or “sharing.” We do not sell information that identifies who you are to anyone, and we do not knowingly sell the personal information of consumers under 16 years of age. To opt out of the sale or sharing of non-identifying information, please submit a request by contacting us via email at info@viaanix.com or telephone at 1-(833)-VIAANIX[1-(833)-842-2649] and make the appropriate selections in the Settings menu of your relevant devices. Please note that your right to opt out does not apply to our sharing of data with service providers, with whom we work and who are required to use the data only on our behalf. Below are the types of information "sold” and the categories of third parties that receive the information. This information does not, in and of itself, identify who you are.
Identifiers to Affiliates, advertising networks, data analytics providers, social networks, and audience measurement companies.
Internet or other electronic network activity information to affiliates, advertising networks, data analytics providers, social networks, and audience measurement companies.
Inferences drawn from other personal information to advertising networks
Right to know, right to request correction, and right to request deletion of information
California residents have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. If we hold personal information that is not accurate, California residents have the right to request that we correct this information. You or your authorized agent may submit a request to exercise your rights by contacting us via email at info@viaanix.com or telephone at1-(833)-VIAANIX [1-(833)-842-2649].
For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. If you are a current customer or still have access to your account, you will be required to authenticate through your account. If you do not have an account with us, you will be required to provide an email address and mobile phone number to start the verification process. You may also be required to provide a qualified government-issued photo identification. If you are asking for access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose personal information you wish to access.
There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request, such as the need to keep your personal information to provide you with a service or to fulfill a legal obligation. In certain circumstances, we may not collect sufficient identifiers to match the information in our records to your request.
Right to restrict use of Sensitive Personal Information
California residents have the right to request that we restrict our use of Sensitive Personal Information. You can limit our use and disclosure of your Sensitive Personal Information for personalized recommendations, marketing, and advertising purposes by submitting your request to us via email at info@viaanix.com or telephone at 1-(833)-VIAANIX[1-(833)-842-2649] and make the appropriate selections in the Settings menu of your relevant devices.
Right to information regarding participation in data sharing for financial incentives
We may run promotions from time to time and ask you to share personal information with us in exchange for discounts. We will always give you clear notice about these types of programs when you sign up, and participation is always voluntary. If you change your mind, you will always be able to opt out, and if you don’t participate, you will still be able to use our Services.
To know about the number of requests we have received overtime, how we have complied with those requests, and the median or mean number of days in which we respond to such requests, please submit your request to us via email at info@viaanix.com or call us at 1-(833)-VIAANIX [1-(833)-842-2649]
(ii) Additional information regarding Colorado residents’ privacy rights
Colorado law provides Colorado residents with rights to access, delete, and correct certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Colorado resident, you also have a right notto receive discriminatory treatment for the exercise of your privacy rights. While Colorado residents have the right to opt out of automated profiling that would produce legal or other similarly significant effects, we do not use Personal Data to make automated decisions in any situation where you would have a legal right to opt out.
The Colorado Privacy Act defines “Personal Data” to mean "any information that is linked or reasonably linkable to an identified or identifiable individual.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition.
You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by submitting the request to us via email at info@viaanix.com or calling us at 1-(833)-VIAANIX [1-(833)-842-2649]. For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. If you are a current customer or still have access to your account, you will be required to authenticate through your account. If you do not have an account with us, you will be required to provide an email address and mobile phone number to start the verification process. You may also be required to provide a qualified government-issued photo identification. If you are asking for access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose personal information you wish to access.
To opt out of targeted advertising and the sale or sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please submit your request via email at info@viaanix.com or call us at1-(833)-VIAANIX [1-(833)-842-2649] and make the appropriate selections in the Settings menu of your relevant devices. If we deny your request, you have the right to appeal against our decision.
(iii) Additional information regarding Connecticut residents’ privacy rights
Connecticut law provides Connecticut residents with rights to access, delete, and correct certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Connecticut resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. While Connecticut residents have the right to opt out of automated profiling that would produce legal or other similarly significant effects, we do not use Personal Data to make automated decisions in any situation where you would have a legal right to opt out.
The Connecticut Data Privacy Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable individual.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition.
You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by submitting your request via email at info@viaanix.com or call us at 1-(833)-VIAANIX [1-(833)-842-2649]. To opt out of targeted advertising and the sale sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please and make the appropriate selections in the Settings menu of your relevant services If we deny your request, you have the right to appeal our decision.
(iv) Additional information regarding Maine residents’ privacy rights
Maine’s Broadband Internet Access Service Customer Privacy Act generally prohibits providers of broadband Internet access service(“Providers”) from using, disclosing, selling or permitting access to “customer personal information” without a customer’s express, affirmative consent, which may be revoked at any time.
However, no consent is required for the collection, retention, use, disclosure, or sale or access to customer personal information when such activities are required to:
• Provide the service from which such information is derived or for the services necessary to the provision of such service;
• Advertiser market the Provider's communications-related services to the customer;
• Comply with a lawful court order;
• Initiate, render, bill for and collect payment for broadband Internet access service;
• Protect users of the provider's or other providers' services from fraudulent, abusive or unlawful use of or subscription to such services; or
• Provide geolocation information concerning the customer:
• For the purpose of responding to a customer's call for emergency services, to a public safety answering point; a provider of emergency medical or emergency dispatch services; a public safety, fire service or law enforcement official; or a hospital emergency or trauma care facility; or
• Toa provider of information or database management services solely for the purpose of assisting in the delivery of emergency services in response to an emergency.
A Provider may not refuse to serve a customer who does not provide consent when required or charge a customer a penalty or offer a customer a discount based on the customer's decision to provide or not provide consent.
A Provider shall take reasonable measures to protect customer personal information from unauthorized use, disclosure, or access, taking into account the nature and scope of the Provider's activities, the sensitivity of the data the provider collects, the size of the Provider, and the technical feasibility of the security measures.
In addition, a Provider may use, disclose, sell, or permit access to non-CPI, unless the customer opts out.
If you are our customer, you can manage your account information and review our privacy policy at https://www.viaanix.com/legal/privacy-policy.
(v) Additional information regarding Virginia residents’ privacy rights
Virginia law provides Virginia residents with rights to access, delete, and correct certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Virginia resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights.
The Virginia Consumer Data Protection Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable natural person.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition.
You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by emailing your request at info@viaanix.com or call us at 1-(833)-VIAANIX [1-(833)-842-2649].To opt out of targeted advertising and the sale or sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please make the appropriate selections in the Settings menu of your relevant devices. If we deny your request, you have the right to appeal against our decision.
(vi) Additional information regarding EEA, Switzerland, and United Kingdom residents’ privacy rights
The EU General Data Protection Regulation and the UK General Data Protection Regulation provide residents of the EEA, United Kingdom, and Switzerland the rights to receive notice regarding the purposes for which your data are processed and the legal basis for our processing, the categories of recipients of your personal information, whether the personal information will be transferred outside these jurisdictions, and the criteria we use to determine how long to retain your data. You also have the right to receive notice about your rights. These rights apply to all residents of these locations, regardless of whether you are a customer, business contact, or member of the workforce.
The GDPR defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable natural person.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition.
Right to be informed
The general section of this Privacy Policy describes the types of personal information we collect, how we collect it, and how we use it in categories that are easy to understand. For information on our retention practices, please see how long we keep your information above.
LEGAL BASIS FOR PROCESSING
We rely on a variety of legal bases to process your personal information. We mainly process your personal information because it is necessary to perform our agreement to provide the Services to you or because the processing is necessary for our legitimate interests where those interests do not override your fundamental rights and freedoms related to data privacy. Where we rely on legitimate interest as this lawful basis, our legitimate interest is necessary for promoting our business, improving the services we offer to you and your experience when you interact with us, and ensuring effective operational management and internal administration of our business and the exercise of our rights. In limited circumstances, we may rely on other legal bases for processing your personal information, including when necessary to comply with a legal obligation or where you provide your consent for processing.
CROSS-BORDER TRANSFER OF INFORMATION
Certain personal information may be transferred to and processed in the US and other countries where we have facilities or in which we engage service providers. The laws in the U.S. regarding personal information may be different from the laws of your state or country. We implement appropriate safeguards to protect your personal information as required by relevant law, including supplemental measures, if we transfer your personal information outside of the EEA, UK, or Switzerland
Right of access, right to data portability, right to request correction, and right to request deletion of information
You have the right to request that we:
• Give you access to, and a copy of your personal information we hold in our systems;
• Corrector update inaccurate or incomplete personal information we have about you;
• Delete all or some of the personal information we have about you (e.g., if it is no longer needed to provide Services to you).
To submit a request to exercise your rights, please email your request at info@viaanix.com. We may have a reason under the law why we do not have to comply with your request or may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response. Please note that, in order to verify your identity, we mare quire you to provide us with information prior to accessing any record containing information about you. In certain circumstances, we may not collect sufficient identifiers to match the information in our records with your request.
Right to object, withdraw consent, and restrict processing
You have the right to request that we:
• Stop using, and ensure that all third parties stop using, some or all of your personal information (e.g., if we no longer have a legal basis to process it);
• Stop contacting you with promotional messages.
You can exercise these rights by emailing us at info@viaanix.com and making the appropriate selections in the Settings menu of your relevant devices.
Right to opt out of automated processing
You have the right to opt-out of automated processing where such processing would produce legal or other similarly significant effects. However, we do not use personal information of residents of the EEA, Switzerland, and United Kingdom to make automated decisions about you that would have these effects.
Right to lodge a complaint
You have the right to lodge a complaint with your local data protection authority about our use of your personal information.
12. Changes to this Privacy Policy
We may change this Privacy Policy over time as our business needs and those of our customers change. If we make material changes to this Privacy Policy that increase our rights to use personal information that we have previously collected about you, we will notify you through written, electronic, or other means so that you can make any necessary decisions about your ongoing use of our Services.
13. How to contact us with questions about this Privacy Policy
Email us a message at: info@viaanix.com
Be sure to include your name and address, your Viaanix account number (if applicable), and a daytime telephone number where we can reach you.
NOTE: Please also review our Terms and Conditions of Service at https://www.viaanix.com/legal/terms-conditions and learn more about Cookies Policy at https://www.viaanix.com/legal/cookie-policy.
